Your Health & Safety

Covid-19 Public Health Precautions

Irving Arts Center (IAC) facility requirements for our audience:

  • Wearing a face covering or mask is required by the City of Irving in all public spaces, including while patrons are seated to watch a performance.
  • IAC will attempt to contact all patrons prior to the event if their information is in the Box Office system to notify patrons of health precaution rules and updates before arriving at the IAC.
  • At this time the IAC requires 6-ft physical distancing for audience members.
  • Carpenter Hall elevator capacity is no more than two persons at a time.
  • Every other restroom stall, urinal and sink will be blocked to maintain physical distance requirements.
  • Carpenter Hall seating begins :45 minutes before event start
  • No cash payments for ticketing will be accepted at this time due to COVID-19 precautions.

IAC’s Procedures for our audience:

  • Box Office modifications are being made to allow touchless service.
  • Print-at-home tickets will be available for advance sales.
  • Will call tickets not distributed in advance and walk up tickets will be printed on arrival for direct distribution to the patron and credit cards will be swiped by the patron in the case of walk-up sales.
  • There will be self- scanning stations for touchless theater entry.
  • IAC will prepare common spaces within the facility to allow for appropriate physical distancing measures, using various methods which may include signage, physical distancing markers and other measures as needed.
  • IAC will have hand sanitizer stations available for patrons at the entrance and in the lobbies.
  • IAC will have complimentary face coverings available for any patrons who may arrive at the facility without one.
  • IAC staff will wear a face covering and have temperature screenings before entering the facility in accordance with policies and directives outlined by the City of Irving.
  • IAC staff will clean event and public spaces and equipment using electrostatic sprayers and other CDC recommended tools following each event.
  • Daily sanitation regimens will be executed in all common areas and for all touchable surfaces of the facility, including restrooms, handrails, door hardware and other high touch areas.
  • Throughout the duration of events IAC staff and custodial staff will walk the building and sanitize all interior high touch areas.
  • IAC Custodial Staff will sanitize patron seating areas of performance spaces using electrostatic sprayers following each performance and between performances when multiple performances take place in a single day.

Audience Arrival:

  • The East entrance door (near the administration offices) will be used exclusively for entry for Carpenter Hall events.  All audience will be greeted by a FOH staff member and an IAC security officer who will direct them to the appropriate theater entrance or box office. There are two sets of restrooms immediately available. One for each side of the line.
  • A temporary Box Office will be set up in The Annex for patrons to pick up “Will Call” and buy night of show tickets with room to physically distance without having to pass the queue waiting to get into the theater. Ticketing for both theaters will be handled at this location. Once patrons have their tickets, they will be directed back to the east entrance through the Annex exit door. NOTE: “Will call” tickets will not be printed until the patron arrives so they can be delivered directly into the patrons’ hands from the printer.
  • For patrons with tickets in hand – a staff member and an IAC Security Officer will greet patrons and direct them to the right courtyard hallway for Carpenter events. NOTE: Mask check will occur here. Face coverings or masks are required in all public areas of city facilities, including while patrons are seated to watch a performance. Once infrared scanning is available, a temp scan of all entering will be conducted at the entrance. Those with a temp of more than 100.4 will not be admitted.
  • There will be one location in each theater lobby where self-scanning of tickets will occur.  From the East entrance, the queue will be one way to each theater scanning point. If patrons need to get out of the queue, they must re-enter at the East door to maintain physical distancing requirements.
  • Carpenter Hall scanning is in front of the Box Office. The Queue will extend into the Main Gallery and down the right Courtyard hallway. There are approx. 82 spots at 6’ intervals for patrons to queue without wrapping around the outside of the east doors to the right under the canopy.

Carpenter Hall Seating:

  • Physical distancing will be required in the Carpenter Hall – Keep at three empty seats (or six feet separation) between parties in any row, except as follows:
    1. 1)  Two members of the same household can sit adjacent to one another, with three seats (or six feet separation) empty on either side.
    2. 2)  Two individuals who are not members of the same household but who are attending together can sit adjacent to one another, with three seats (or six feet separation) empty on either side.
    3. 3)  Groups larger than 2 but smaller than 10 may call the box office for seating options. A group is defined as no more than 10 persons (including the members of the household) and those persons who traveled together to the facility or on the same reservation.
  • Every other row will be vacant.

Additional precautions are possible:

  • The IAC may use timed entry to manage crowds at the start of event. In such as case, patrons arriving early would be instructed to wait in their cars until their designated entry time.  As long as the capacity is at current levels, this system will not be required; however, timed entry will be implemented should circumstances warrant.

During the Concert:

  • Pre-show announcements will provide exit instructions to audience members, and a video that illustrates instructions will play pre-performance to re-enforce exit procedures.
  • Extra IAC personnel will be scheduled to monitor restroom capacity and assist with physical distance rules and keep high touch areas clean.
  • No concessions will be allowed.
  • Depending on the length of the performance, either more and longer intermissions or no intermission may be required.

Event Conclusion/Exit

  • At the conclusion of the event, ushers will direct audience members to exit by row and section.